The Studio Collection - Edition I - First Light - Now Live

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Lucy Hogg Designs

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Privacy Policy

 Last Updated: 18th February 2026

1. Who We Are

Lucy Hogg Designs is a sole trader business owned by Lucy Hogg.

We are the Data Controller for the purposes of UK data protection law.

Contact details:
Email: lucy@lucyhoggdesigns.co.uk
Address: The Whins, Lansdown Road, Bath, BA1 5TJ, Somerset, UK *This is a correspondence address only. We do not offer in-person visits or collections. 


2. Information we collect

We may collect:

  • Name
     
  • Billing and delivery address
     
  • Email address
     
  • Telephone number
     
  • Order details
     
  • IP address
     
  • Website usage data
     
  • Marketing preferences
     

Payment details are processed securely via third-party providers. We do not store full card details.


3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contract – to fulfil your order
Legal obligation – for tax and accounting purposes
Legitimate interest – to improve our services and prevent fraud

Consent – for email marketing communications


4. How We Use Your Data

We use your information to:

  • Process and deliver orders
     
  • Provide customer service
     
  • Send order confirmations
     
  • Manage returns and refunds
     
  • Send marketing emails (if you opt in)
     
  • Improve website performance
     

5. Email Marketing

If you opt in to receive marketing emails, we will use your email address to send updates and promotional content.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
     
  • Contacting us directly
     

We rely on your consent to send marketing emails.

If you purchase from us, we may use “soft opt-in” to send marketing about similar products, unless you opt out.


6. Data Sharing

We may share your data with trusted third parties including:

  • Payment processors
     
  • Delivery companies
     
  • Website hosting providers
     
  • Email marketing platforms
     

Some providers may process data outside the UK. Where this occurs, appropriate safeguards are in place.

We do not sell your personal data.


7. Data Retention

We retain order information for up to 6 years for tax and accounting purposes.

Marketing data is retained until you withdraw consent.


8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
     
  • Request correction
     
  • Request deletion
     
  • Restrict processing
     
  • Object to processing
     
  • Withdraw consent
     

To exercise your rights, contact us at lucy@lucyhoggdesigns.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://www.ico.org.uk


9. Cookies

We use cookies to:

  • Enable website functionality
     
  • Remember cart contents
     
  • Analyse website traffic
     
  • Improve user experience
     

You can manage cookie preferences in your browser settings.


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